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Please see the individual pages for questions about our policies, apparel sizes, and your account. Check below for answers that don’t have their own page, and Contact Us for anything that’s not covered.

When you place your order, our work begins!

Many items we stock are printed to order.

It takes between 2-7 business days to create custom items & apparel, or 2-5 business days for items already on hand such as games.

Then once it’s in the mail shipping times will vary depending on what you ordered, the destination, and even the carrier.

Please see “How fast is shipping” for more details.

Pretty fast!

Orders ship Monday – Friday (except major holidays) from within the US.

Items may be shipped separately.

Average shipping times:
USA   3-7 business days
Canada   5-10 business days
Worldwide   10-20 business days

Expect longer shipping times around major US holidays, especially the month of December before Christmas.

Please see “What are your Holiday Shipping Policies?” for more details.

From September – January we get absolutely swamped handling holiday orders.

Harpy Games is a small shop and as much as we’d like to we do not guarantee that orders will arrive on or before a holiday. We just aren’t equipped to be your last minute solution, so please plan accordingly!

If you are placing an order that absolutely must arrive before a certain date, please submit your purchase with a note at checkout 20-30 days in advance.

You can also Contact Us about rush shipping options and we will do our best to help.

Above all, please be patient & have a happy holiday!

Quite possibly this very section!

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